Help
FAQs
How often can I play the puzzles?
What are my monster's health and happiness?
What does my monster's mood mean?
What do the four-leaf clovers mean in the shop?
How do I know I've got a friends request?
Where do I enter the secret code I got with my MoPod?
How can I stop someone from contacting me again?
How can I unblock someone I've blocked before?
What do I need to play Moshi Monsters?
How do I care for my monster?
Every monster needs food and entertainment to keep it healthy and happy, just like anyone else. To buy food and other monster stuff, you need Rox, the currency of Monstro City. Play puzzles by clicking on the puzzle button to the left of your door. The more puzzles you answer correctly, the more Rox you'll earn!
You can also play with a monster by tickling it. Take care though - nobody likes being tickled too much..
How often can I play the puzzles?
You can play the puzzles as much as you want, but you can only earn Rox once per day. Your puzzle button will be flashing when you can earn more Rox.
Even when you can't earn Rox, you can still play puzzles in training mode and practice for the next time!
What are Rox?
Rox are the Moshi Monsters equivalent of money. You can see how many you have on the Rox icon to the left of the screen. To spend your Rox, head to the street by clicking on the front door. From here, you can get to all the different shops.
Once you click into a shop you can browse what's on sale and select an item to learn more about it. Each shop's selection is always changing, so keep checking back! Once you buy an item, it will appear in your monster's inventory chest.
How do I feed my monster?
When you are in the monster's home, click on the chest icon to open the inventory and see all the items you own. Drag and drop a piece of food onto your monster to feed it. Food can't be placed into the home itself, it must be given directly to the monster.
How do I decorate my house?
From your house, click on the chest icon to open up the inventory. You can then drag and drop items in and out of the room.
Some items can't be moved or removed, but they can be swapped for new ones. Swappable items include the door, windows, wallpaper and flooring. Other swappable items the pinboard, friends tree pot and news ticker. These can be moved around the room but not removed. For each of these, dragging a new choice into the room will automatically replace the old one.
What are my monster's health and happiness?
These are ways of measuring how your monster is feeling. To keep your monster healthy, you need to feed it often. Be careful, some foods might make your monster's health go down!
Keeping your monster happy is a key part of caring for it. Your monster will become happier when you buy it stuff from the shops as well as when you feed it. It'll also become really happy if you do well on a puzzle game.
Remember, visit your monster often to keep its health and happiness high. Otherwise, it could become grumpy or even ill. Different items and foods affect your monster in different ways, so keep experimenting.
What is my monster's level?
The level is a way of showing how grown-up your monster has become. You increase your monster's level by earning Rox. Don't worry, everything you earn is added to the total, so spending Rox won't affect it. Some new places and items in Monstro City might only be available to higher level monsters.
A happy and healthy monster levels up quicker! So be sure to treat your monster well. If your monster is miserable and unhealthy you won't be able to level up at all.
What does my monster's mood mean?
Depending on how well you're treating your monster, it will react in different ways. You can see how it's feeling at the moment from the mood icon at the left of the screen.
What do the four-leaf clovers mean in the shop?
If you see a four-leaf clover in the shop, it means you've found a rare item. Make sure to snap them up as they only appear every so often!
Each rare item has a little clover telling you how rare it is - bronze means rare, silver means very rare and gold ones are super rare. If you manage to get a super rare item, remember to show it off in your room!
What is the Friends Tree?
The Friends Tree lets you keep a buddy list of other Monster Owners so you can visit their homes in the future and keep track of their monsters quickly and easily. In the future, you'll be able to send notes to your friends, write on their pinboards and more.
As you add friends, your tree will grow and sprout more branches!
How do I add a friend?
You can search for friends with your Friends Tree open by clicking the "Find My Friends" text on the tag in the pot of the tree. You must enter the exact Monster Owner name to find your friend. Once you've found your friend, just click the "Add Friend" button to send a friend request to them.
In the future, If you're looking at your friend's room, you can click on their Friends Tree to send them a friend request.
How do I know I've got a friends request?
When someone adds you as a friend, you need to confirm that you want to be friends with them. When you have a friend request, your Friends Tree will shake its branches and an exclamation mark will appear on the tag in the pot.
To see your friend requests, click the tree. The requests will be highlighted in orange and you can then choose to add the friend, not add them or block them from contacting you again.
How many friends can I have?
You may have a maximum of 500 friends. Any unanswered friend requests that you've sent will count towards this total.
What is my Monstar Rating?
Your Monstar Rating shows how popular your monster is in Monstro City. The more friends and other owners that visit your home, the more popular you'll become. You start at Z and can climb all the way up to become an A-List Monstar.
How often can I rate a room?
You can rate any other monster's room once a day, so if you really like it, go back and rate again the next day! Take a look around a monster's room, see how the owner has decorated and then choose your number of stars.
Where do I enter the secret code I got with my MoPod?
When you go to the sign in page, there's a box that lets you enter your secret code. When you arrive at your room, you'll find your exclusive accessory in your inventory ready to be placed wherever you like!
If you have more codes, just enter one each time you sign in to get another accessory.
What is the pinboard?
The pinboard allows you to send and receive messages to and from your friends. Head to their room, click their pinboard and you'll see all the messages people have left them. It's easy to leave your own and you can even change the design of your note.
How can I stop someone from contacting me again?
If you want to prevent someone from contacting you in the future, click the block button on their friend request. If they continue to bother you, please contact us at Monster HQ.
How can I unblock someone I've blocked before?
If you decide to unblock someone, just request them as a friend.
What do I need to play Moshi Monsters?
You'll need a broadband internet connection, as well as Flash Player 9, which is free and runs inside your internet browser. Check out our Tech Support page for more information.
You also need Javascript and cookies enabled. Don't worry if you don't know what these are, but if you have problems, check with a parent or friend. Of course, you can always contact the Moshi Monsters team if you are still stuck.
What do I do if I've forgotten my password?
If you've forgotten your password, you'll need to reset it by visiting this page. We'll ask for your owner name and the email address you signed up with and send you a link to where you can choose a new password.
What do I do if I'm having trouble playing Moshi Monsters?
Email us at help@moshimonsters.com and someone from Monstro City will get back to you as soon as possible.
Sometimes we do updates in Monstro City that will work much better if your cache is clear (this is true all over the web, as well). It's a good idea to clear your cache once a week. Here's how.
