FAQ
Updated 8th September 2025
Kickstarter Questions:
1. What happens if you don't reach your goal?
Hit our goal? We smashed it in just 6 hours after relaunching the Kickstarter!
2. When is the money pulled from the Kickstarter?
No money comes out straight away. Kickstarter only charges once the campaign has ended successfully, so when you pledge, you’re just promising the amount you offered until it wraps up.
3. When do invites for the secret society go out?
You’ll get a survey at the end of the Kickstarter where you can enter your details. This is how we (Mind Candy) will collect everything we need to send out your rewards, and where you’ll be able to submit your Moshling.
4. Is the Gilbert figurine an actual figure or an in-game statue?
It’s an actual figure you’ll be able to get once the Kickstarter wraps up, as long as the stretch goal is met. Just a heads up that shipping isn’t included.
Game Questions:
1. When will the new game be released?
We don’t have an exact release date just yet, but we’re aiming for something monster-mazing in May 2027. The great news is you can still pledge for Early Access and be one of the first to help play it in July 2026!
2. Is this the same game as the original?
It will feel just as Moshi-fied! We’re starting off with a smaller version of the game, and while some loved features may return later, the heart and soul of Monstro City will be there. We’ve freshened up the artwork too – it’s looking better than ever, and we think you’ll love it!
3. What platforms will the new Moshi Monsters be available on?
Our big mission is to bring Moshi Monsters back to life on PC & mobile – (iOS and Android!) But the adventure doesn’t stop there… Later on, we'll look at a console version. The more fans who get involved, the bigger and better the Moshi Monsters comeback will be!
4. Will I be able to use my old account?
We’d love to say yes, but when the original game closed in 2019, all account data was lost. The good news is your Moshlings have been lovingly cared for… until the great Flash-teroid hit and they escaped! That means you’ll get the joy of collecting them all over again – and let’s be honest, that’s half the fun, right? If you pledge for Early Access, you can also secure your old username and start testing the game before everyone else. A real win-win!
5. Will there be new Moshlings?
To start with, we’re bringing back the first set of 10 Moshlings – the ones you know and love! But don’t worry – more could be on the way as we reach our goals and unlock new surprises together!
6. How will the game be paid for long-term?
We hope to launch as a freemium game, with in-app purchases for things such as Rox.
7. Is there a Membership/subscription planned?
Not as it stands, see above. This is all still being worked on, but this is the current plan.
8. Will there be any new content in the game?
We are currently working on restoring the old features of Moshi Monsters back however, new content may come in the future.
Other Questions:
1. Will you bring back merchandise?
You bet your Rox we will! We’ve set up our brand-new Moshi store right now – starting with snazzy apparel and cool accessories. But that’s just the beginning! We absolutely want to bring back collectibles, trading cards, and all the goodies you remember (and love). Keep your peepers peeled for updates – the merch magic is just getting started!
2. I heard you might be hiring?
We’re not hiring at the moment, but when we are, we’ll share roles on our LinkedIn page. In the meantime, feel free to send your CV, a bit about yourself, and your skillset to info@mindcandy.com, and we’ll be happy to keep it on file. We’d love to get as many fans involved as possible when the time comes!
Got more questions?
Feel free to reach out to Bexy and the team at support@moshimonsters.com – we're always happy to help Moshi fans with any queries, big or small, from across Monstro City!
