We're thrilled that you are interested in Moshimonsters.com, where you can adopt your very own pet monster! In this document we'll explain what kinds of questions we'll ask you on our website, and what we do with the information you give us.
A big Moshi Monsters welcome to parents, teachers and other concerned adults. Our website, Moshi Monsters.com, is hosted by Mind Candy Ltd., a UK company with offices at 4th Floor Bonhill Building, 15 Bonhill Street, London EC2A 4DN, UK. On this site, with parental permission, kids can participate in a virtual online environment, giving them the opportunity to adopt a virtual pet monster from one of several species, customize it, and bring it to "life". The monster then generates several puzzles each day, and kids who play the games have a chance to earn virtual currency (we call our currency "Rox"). With Rox, kids can "buy" virtual food for their pets and accessories for their pets' rooms. At moshimonsters.com we also provide kids with the ability to have controlled communications, using limited and moderated pinboard text messages with their chosen friends.
What Information We Collect and How We Collect It
When users, including children under 16, register and create a monster on Moshimonsters.com, Big Bad Bill Inc. asks them to select a name for their monster, a screen name (also referred to as a monster owner name), and a password; and to provide his or her parent or guardian's email address for children under 16, the child's birth date, gender, and country of residence. Users 16 or older will provide their own email address. In the interactive community features, no additional personally identifying information is required.
In order to use this Web site, we request certain personally identifiable information from you on the registration form, including a user name and password. During registration you are required to give contact information (your parent email address if you are under 16 years of age).
As part of the registration process, we require demographic information (gender, country of residence and birth date); we encourage you to submit this information so we can provide you a more personalized experience. We limit the information we collect, both actively (i.e., what we ask kids) and passively (what we collect through use of web tracking mechanisms like "cookies") to that which is necessary for kids to take part in a particular Moshi Monsters game activity.
Big Bad Bill Inc. is the sole owner of the information collected on Moshimonsters.com. Big Bad Bill Inc. collects personally identifiable information from our users at several different points on our Web site including registration and Customer Service contact queries.
We only retain web server logs for 30 days.
For Google Analytics, user and event data retention is 26 months, however we do anonymise the ip address and do not send any user personal information
We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use email and the telephone to assist you if you have questions while using our site or regarding your order:
We may also engage other third parties to perform services in connection with the operation of our websites. Each of these third parties is contractually obliged to protect the security of any information we share with them, and limited in their use of the information to the services being provided solely to Mind Candy.
- Amazon (AWS): Website and data storage
- Crisp Thinking: Crisp provides 100% safe spaces for young users to interact online, keeping them safe from predators, cyberbullies and toxic content. They filter and monitor any text chat if applicable to the service.
- Internet service provider (ISPs): Your IP address is shared with ISPs to ensure legal or regulatory compliance.
- Salesforce Desk: Customer service platform
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. http://en.wikipedia.org/wiki/HTTP_cookie.
Third Party Cookies
Upon activation of an account, the information submitted will be used by Mind Candy to create a personalized monster and will allow the registered user to participate on the Moshimonsters.com website, which contains a variety of interactive community features. Within those features, users are identified in the community by their screen name, age, gender and country of origin. This limited (and non-personal) identifying information, accompanied by a picture of their pet monster, will be displayed to the user or kid's friends and others who have obtained the user or kid's screen name. Monster Owners can make friends only if they know the other Monster Owner's screen name, which they can find in a variety of ways, some examples include knowing the screen name through personal contact offsite, seeing the screen name if the other Monster Owner is mentioned in the Community section of the site (such as if they are the winner of the "Monstar of the Week" competition, "Room of the Week" competition or they may have achieved something newsworthy in-game), or registered Monster Owners seeing screen names that are included in their friend's "friend tree". It is also possible that the Monster Owner could guess a screen name. The recipient must accept the invitation before the two can communicate.
Once an invitation is accepted, the two become online "friends" and can see each other's friends lists, and can use the site to leave moderated messages (for example by posting a message on the friend's "pinboard"). We only allow free-form text in the pin board feature (a brief public, moderated message).
We also use the information that you give to us (including your contact information such as email address) to make our Services the best possible experience for you. For instance, we may use your information to:
- customise the Services you choose to receive
- manage your account and your queries
- improve our Services
- meet our legal and regulatory obligations and protect our legitimate interests
- carry out research and analysis, training and quality assurance
- contact you with important service announcements
- if you agree, contact you about other Services and products from Mind Candy that we think may be of interest to you
- if you agree, contact you with advertising from other businesses
If you want to read more about how our site operates, we encourage you to read our Parent's Page.
Parents and legal guardians of kids under 16 ( under 13 in U.S) who are members of Moshimonsters.com have certain rights under COPPA and GDPR, and Mind Candy recognizes those rights. Parents/guardians can consent to collection and use of a kid's personally identifiable information (PII) without consenting to the disclosure of information to third parties. We will not knowingly register children under 16 years old on Moshimonsters.com without parental consent. Without consent, a child under 16 cannot use any of the community features. If a parent does not provide consent, we will delete the information provided during the registration process within a reasonable time period.
A child's participation or access to an activity on our site is not conditioned on their providing more Personal Information than is reasonably necessary for the activity.
Links to Third Party Websites
Information Sharing and Disclosure
Mind Candy does not share, rent or trade personally identifying information about our registered users, including kids under 16, with non-affiliated third parties (i.e., companies who are not one of our corporate affiliates or who are not providing support to the internal operations of our company) for their promotional purposes. Mind Candy makes every reasonable effort to disallow and discourage users and kids from sharing personally identifying information with each other via the community features via a filter system and live moderators. The only information that can be openly shared in the Moshimonsters.com community features are screen names (and kids are cautioned not to select their real names), country of residence, age, gender and moderated messages. Users and kids who use the pin board features do have the opportunity to draft their own messages to their friends, but we do not prompt any site users to provide any identifying information about themselves.
Mind Candy may share other information submitted on its site - non-personal information - to provide requested products or services, if permission is granted, or under the following circumstances:
- We respond to subpoenas, court orders and other legal processes, or make use of information in exercising our legal rights or establishing defense against legal claims.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
Confidentiality and Security
Information a user or child submits to Moshimonsters.com that relates to his or her account is password-protected. No employee of Mind Candy nor any automated system will contact a user or parent by email or using the MonsterMail or messaging systems asking for a user or child’s login details, password or any other personal information related or unrelated to a Mind Candy service or product. If any message claiming or appearing to come from Mind Candy or any of its related websites is sent to you asking for such information, please report it immediately to email@example.com.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If we make material changes to how we collect and use Personal Information from children under age 16, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's Personal Information.
Questions and Suggestions
If you have questions or suggestions, please email us at firstname.lastname@example.org or mail us at: attn: Customer Service, Mind Candy, 4th Floor Bonhill Building, 15 Bonhill Street, London EC2A 4DN, UK.